FAQs

Before you dive in, maybe you really want to learn the following:
How To Use MercurySays
Technical Information

Frequently Asked Questions

How Secure is MercurySays?

MercurySays does not copy, record, or keep, in any way, the messages submitted for analysis for the purpose of making them available to third parties. We do record the use of words, symbols and punctuation styles that are not already in our dictionary/database so that we can improve our service to our customers. For confirmation, see our privacy policyterms of service, and disclaimer. Further, MercurySays strives continuously to maintain strict compliance with the CAN-SPAM Act and the California Consumer Privacy Act (CCPA), as well as all relevant laws in the jurisdictions in which we operate.

How does MercurySays understand?

MercurySays searches its massive dictionary for the words, symbols, abbreviations, and punctuation to identify the meanings, feelings, thinking, and intent of a submitted message. It also recognizes slang, typos, emoticons, short forms, vernacular terms, and much more. This creates insights that provide a profound understanding of the thoughts, emotions, and styles that combined to create the message.

MercurySays does not record or build knowledge from submitted messages. Its dictionary does all the work, so the message you submit is entirely private and secure.

How can I use MercurySays?

Understand the heart of a sales relationship
Your working life in sales depends on understanding your contacts, and communicating with them at the highest level. MercurySays provides you with this profound advantage instantly and consistently. And, that can make all the difference in negotiating and completing a sale.

Should I trust MercurySays?

Of course, you must take responsibility for your own messages, moods, thoughts, actions, and reactions. Please read the MercurySays disclaimer, terms of service, and privacy policy to familiarize yourself with our position. You are entirely responsible for everything you write, do, or say after receiving suggestions from MercurySays. Although MercurySays is incapable of knowing the details of your particular situation, its powerful objective test prompts insights and suggestions, without fear or favour.

Remember that MercurySays does not assess or measure how you feel after you receive a message. It simply measures the message, but it does so in a way that is extremely sensitive and insightful.

Why do I feel differently than MercurySays?

MercurySays does not measure your reactions: your thoughts, feelings, or assessments. Of course, they are valid. But, they are not accessible or assessable by this website. You may believe that they are true; however, MercurySays may provide another point of view. It often sees a deeper intent, a more precise level of certainty, and a range of the most important emotional stances that your contact has adopted. There is every chance that it changes your mind about the message you have received.

What does MercurySays do?

MercurySays objectively analyzes the text of a message that you submit to it.

Remember, that some unemotional messages create powerful emotional reactions. And, some emotionally charged messages leave you feeling cold or indifferent. MercurySays cannot measure your reactions. It measures a message to help you to understand better. And, it helps you to reply in a dramatically more powerful way. The job of MercurySays is to encourage the person who sent the message to move along the sales-decision sequence until they accept your proposition.

What else does MercurySays know?

MercurySays knows a great deal. It measures nearly 100 different characteristics of every message submitted to it and combines them in unique ways. Then, MercurySays offers you the most important insights alongside standard psychological advice that will help to direct your contact toward a positive decision.

Does MercurySays know more than what I can learn from a quick or careful read?

Far more. It’s like a powerful communication expert providing the deepest insight. It does so on-demand and consistently. So, make sure you use MercurySays and tell us what you think through the “Tell Us What You Think” form. We are ready and excited to learn about your experiences, thoughts, and creative suggestions.

Why does MercurySays sometimes seem to contradict the message it analyzes?

The analysis that MercurySays performs goes far beyond the literal message that your contact sends to you. For example, imagine your contact wrote “I do not want to buy your product.” On face value, that sounds like “I do not want to take any action.”

However, MercurySays can see the structural characteristics of the message and it can detect that your contact is, in fact, focused on activity, just not right now or not on your product or service as they currently understand it.

The main messages MercurySays provides in this instance are: “They are focused on activity,” “They are slightly uncertain,” “They are feeling ready to strike,” “They are feeling powerful,” and “They are feeling expectant.” So, you can see that, although they are probably not going to say “Yes”, they are poised to do so when enough pieces of the sales story fit together. So, in this case, following the advice under the heading “Now …”, you should ask for their agreement on the smallest possible thing. That could be something like you both understand that they don’t “want” to buy your product, but they should consider that they may “need” to buy it.

There is a saying in sales: “Never take ‘no’ for an answer.” You can see MercurySays takes that notion to an entirely new level and helps you to look past the literal meaning of a message.

Can MercurySays analyze a short message?

With very brief messages, like “No” or “Yes,” the response that MercurySays provides is pretty clear. It shows, in both cases, that your contact is “feeling emotional.” That will help you respond effectively because, in the real world, there are rarely absolutes. Even though your contact obviously feels strongly and is clearly “certain,” a sales professional rarely takes “No” or “Yes” as a final answer.

The responses that MercurySays provides under the heading “Next …” are the most telling. When it analyzes the message “No,” it provides three insights: your contact is feeling “focused,” “unyielding,” and “wary.” And, when it analyzes “Yes,” MercurySays tells you they are feeling “unyielding,” “animated,” and “confident.” So, you can see that you now have many paths to choose from in your response.

However, if your contact’s message is something simple like “It is warm and sunny today,” MercurySays indicates that “they are testing facts.” So, as a salesperson, you should choose the facts that relate to their concerns. Further, MercurySays shows that your contact is “moderately certain,” so you can write a professional sales response that will help them understand their situation and feel certain that you and your proposal will makes things better.

MercurySays then identifies that your contact is feeling “quick-witted,” “realistic,” and “powerful.” Again, you have three powerful emotional levers to encourage them along the sales-decision sequence. MercurySays shows you how to respond to each emotional stance. Choose the most relevant.

Does MercurySays create random results?

No. Never. Not at all. MercurySays is a sophisticated language analyzer that uses a special language methodology combined with Natural Language Processing to focus on the message maker’s intent, thinking, feelings, and more. The special language methodology has been developed over 40 years by Francis Walsh, the language and communication expert who has consulted to hundreds of the biggest and most powerful national organizations throughout Australia. There is nothing random about MercurySays. It is a unique approach to communication and, best of all, MercurySays DOES NOT use artificial intelligence (A.I.). Your message is simply run through its dictionary and you are given the results. End of story.

Does MercurySays understand the context in which a message is sent?

A message arises from someone’s thoughts that evolve within a social or professional context. Those thoughts are transformed into language, and the message is created. MercurySays analyzes a message objectively, developing an insight that is probably far more precise and detailed than any individual can create. And, certainly, it is faster than any person alive. So, although MercurySays does not understand the professional context in which messages are created, it does detect word use, grammatical patterns, and message structures. And, these elements are highly significant in understanding what people mean.

By offering standard psychological sales prompts to deal with what it has learned, MercurySays can help you to respond in a highly effective manner and can induce your contact to react positively.

Does MercurySays deal with every word as well as the whole message?

Yes. MercurySays analyzes each word, then it assesses combinations of words, such as pairs, phrases, clauses, sentences, questions, exclamations, and paragraphs. It considers the grammar and vocabulary of messages and aggregates the intent of a message overall. It’s a complex process but, from the sophisticated MercurySays database/dictionary,

it is possible to detect how your contact is thinking, communicating, and feeling and, therefore, how best to respond so as to induce a positive decision.

Does MercurySays analyze languages other than English?

Right now, MercurySays understands only English. Some linguists argue that about 1.5 billion people speak English. It’s the language with the largest number of users and it’s the most widespread. However, it would be great to help people using languages other than English with MercurySays. Some candidate languages would be Spanish, Portuguese, French, German, Russian, and Hindi. How wonderful it would be to reach out to all those people!

Does MercurySays use Artificial Intelligence (A.I.)?

No. MercurySays uses a unique system of language analysis that does not need to learn from the messages that are submitted to it. Developed over 40 years by Francis Walsh, the language analyzer has no need or ability to build an overall view of message interactions, nor does it record the text it analyzes. This provides you with a valuable layer of security and privacy.

Does MercurySays capture my personal details and sell them to third parties?

No. We don’t do that sort of thing. We are interested in helping salespeople communicate better so that they achieve excellent results. Your comments and ideas help us to understand your needs and to improve our program. End of story.

Please check our disclaimer, terms of service, and privacy policy. They should put to rest any concerns you may have.

Is MercurySays prying too deeply into people’s minds?

MercurySays is profound and powerful. It does analyze what the message maker is thinking, but on the basis of their message alone: nothing more. Imagine it is like someone assessing a person’s background from their appearance, accent, their dress, or their behaviors. It does have extremely insightful powers. But, you can be assured that MercurySays does not pry.

Is MercurySays unnecessary if you are an experienced sales professional?

If you are a “highly perceptive reader” working in sales, you may already be using language analysis that is similar to the one that drives MercurySays. Great! But, sometimes, even the most astute professionals don’t read messages correctly. Sometimes, they are in a rush or they are distracted. MercurySays does the job consistently within seconds and saves you a lot of hard work. It’s like saying “I don’t use a calculator because I can count.” The trouble with that is that you don’t always count correctly, for many reasons (all of them human and natural). MercurySays is ready whenever you need sales support at the highest and most consistent level.

Why would an experienced professional, like a top salesperson, use MercurySays?

Salespeople can be involved with many commercial interactions on any given day. Some of these professionals have amazing stamina and skin like a rhinoceros. They need it, too. So, some professionals may not want to use MercurySays, at least not all the time. But, when given the chance to measure a message instantly with little effort and creating a reply with a powerful punch, they will take it. Some of the best professionals use every bit of smart technology they can lay their hands on, then they drop their special skills on top. Smart people use smart techniques. That makes them consistently … smart.

Does MercurySays manipulate people?

MercurySays develops an objective insight into a message. It offers standard, psychologically-based suggestions that trigger positive sales responses. You can work with those suggestions or ignore them. Further, you can mix and match the suggestions that MercurySays offers. Remember to read the disclaimer, terms of service, and privacy policy so that you are fully informed when you are using MercurySays.

What if the suggestions that MercurySays provides are wrong?

MercurySays analyzes messages in a unique way then offers response suggestions based on standard psychological sales advice. Those suggested responses are designed to encourage your contact to consider all relevant issues and to make a decision to agree to something or to buy. Simple. End of story.

MercurySays cannot possibly control how you apply its suggestions. Nor can it know how an individual will respond to the message that you create. You have to be responsible for your own professional behavior. The person with whom you are communicating must be responsible for theirs.

What if MercurySays messes with the response I was planning?

If your response is excellent, you should use it. You are responsible for your own actions. Maybe, MercurySays offered something different but you had a better idea. Fine. You have to decide what’s best and follow that approach. So, go with it and see what result you get.

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