How To

Someone has sent you a message by email, chatline, or by texting. Copy the message and paste it into the box on the homepage, then press Submit.

The following insights about the message will then appear.

Their message says they feel …

MercurySays Personal focuses first on the top three emotions it detects in the message you have submitted. Remember, these are nothing to do with your reactions. MercurySays Personal probes deeply into the language used in the message submitted, measuring 81 basic and blended emotions. This gives you a profound insight into the feelings the message is presenting.

That knowledge allows you to respond empathically using a similar tone (or by including relevant emotional references). For example, if MercurySays Personal reported that the message presented the writer as feeling “confident,” you could say that you share their confidence about something. In this way, by increasing the level of empathy in a text conversation, the chances of creating a successful interaction will rise.

Their message says they believe they are …

Diving deeper, MercurySays Personal searches for the top three foundational insights into what the message shows about the message-maker’s self-perception. This is called the “authorial voice:” the writer’s character that people “sense” as they read the text.

Knowing this allows you to reply in a way that acknowledges and responds to the deeper motivations and values of the message-maker. For example, if MercurySays Personal reported that the message presented the writer as believing they were “resolute,” you could reply praising their strength of purpose and their persistence. Or, you could focus on an issue that would be attractive to someone who believed they were resolute.

By using this deep insight in a reply, the interaction becomes more personal, relevant and significant. This substantially increases the chance of a successful conversation.

Changing their mind is …

Next, MercurySays Personal helps you to know how receptive the message-maker will be to your response. Are they open to new ideas or have they made up their mind? This shows you whether you should present a different point of view and allows you to consider how best to do it. If MercurySays Personal reports that changing their mind is “easy,” it may be appropriate to deal directly and immediately with the issue. On the other hand, if the program says that changing their mind is “very hard,” you may have to create a number of messages that, over time, incrementally open them up to your stance.

You can attract their attention by asking for …

MercurySays Personal identifies what the message-maker is likely to want to experience next. The program provides advice on what you should ask of them if you want to attract their attention. For example, MercurySays Personal may register that they are likely to be looking for or thinking about new information. The program will report that you should ask them for “a prediction” about an issue they have raised. If they have already made a prediction in their message, MercurySays Personal suggests that you ask what will happen if circumstances change.

Alternatively, MercurySays Personal may report that you should ask for “an encouraging message,” This indicates that they are likely next to focus on their emotions. So you may ask them what would make them feel better about an issue they have raised. If they have already said that, the program suggests that you ask how you should feel about it.

Is their message sincere?

Lastly, MercurySays Personal measures a message for indications of sincerity. Knowing this information can help you to decide how to respond effectively or whether to reply at all. MercurySays Personal provides this insight to contribute to answering the age-old questions: “Do they really care?” and “Can I trust them?”

Imagine that MercurySays Personal analyzes a message and provides a report that says “Absolutely Yes. It appears to have many strong indicators of sincerity.” In this case, you can be confident that the message has likely been taken very seriously by the message-maker and that it reflects their real attitudes and beliefs.

Of course, MercurySays Personal does not know the context in which the message was created so, in an extreme situation where the message-maker was a skilled liar, the sincerity measure will not recognize that deception. However, for most normal situations, the sincerity measure provides a striking insight into how much you should trust the message you have received and, therefore, how to reply in the best possible way.

Welcome to the new world of communication.