Soft Heart or Hard Heart
Of course, having a soft heart does not mean having a soft head. It is about whether you empathize with someone else’s situation.
The more you feel their pain, the more likely you can understand and help them.
The more you empathize, the more the other person will assume you have similar values to theirs. And, they will probably be right.
Once you share knowledge, values, and emotions, you are one step away from helping people to see your point of view.
Emotional empathy leads to action
So, a strong empathic heart creates success.
Work on this.
It will work for you.